Vehicle Quality Diagnosis (Identification of Root Causes and Factors Affecting Dissatisfaction) Vehicle quality diagnosis is a specialized approach for identifying the root causes and factors
APEAL Index Measurement (Customer Satisfaction with Vehicle Design and Layout) Measuring the level of customer satisfaction and attractiveness of the vehicle from the customer’s perspective
NPS Index Study (Measuring Customer Willingness to Recommend the Brand or Product) Measuring the customer’s willingness to recommend the brand, product, or services to others.
CSAT Index Measurement (Customer Satisfaction with After-Sales Services) After-sales services are one of the most important points of interaction between the customer and the automaker
CSAT Index Measurement (Customer Satisfaction with Vehicle Sales Registration and Vehicle Delivery Services) The vehicle sales and delivery process is one of the most important
IQS Index Study (Identification and Analysis of Product Defects) The IQS index (Initial Quality Study) is one of the recognized indicators in the field of
Monitoring and Analysis of Customer Satisfaction in the Automotive Industry · Measuring the CSAT Index (Customer Satisfaction with Product Quality) Product quality is one of
Analyzing the root causes of the organization’s customer satisfaction is a method to discover the root causes of dissatisfaction, problems and inconsistencies in a process
The customer and market research unit of Iran Standard and Quality Inspection Company, with a 15-year experience in this field, provides a variety of services,
In today’s world, customer follow-up is an integral part of product and service delivery. Considering the two-way interests of the organization and customers, it is
