In today’s world, customer follow-up is an integral part of product and service delivery. Considering the two-way interests of the organization and customers, it is necessary to follow up after providing the product or service in order to keep customers loyal and increase customer satisfaction.
Customers should not be abandoned after receiving goods or services. Two-way communication with the customer is on the planning board of organizations, and the necessary expenses for this and satisfying customers and making them loyal are considered as an investment. On the other hand, it should be said that a dissatisfied customer cut off from the organization cannot be easily returned to the group of customers. For this reason, in order to create a long-term win-win relationship between the customers and the organization, it is necessary to immediately after providing the service or selling the product, while thanking the customer, the status of the service or the received product should be reviewed in general.
If the customer is satisfied with the purchase of goods or services, we will encourage him to follow up the organization by thanking the customer. In case of non-receipt of full service or dissatisfaction with the product, while appeasing the customer, we will promise to follow up on the dissatisfaction and resolve the issues in order to obtain his satisfaction. To get more information about the implementation of customer follow-up projects in the customer and market research unit, you can contact our colleagues.
Referring to the time of establishment:
The main implemented projects: automotive industry
– 250 outgoing call counters with 504 questioners in two shifts
– 50 field questioners
– The possibility of providing online reports for quick access to customer follow-up information
– Having information collection software with advanced capabilities and the possibility of recording conversations by phone and in the field
– Having a professional analysis team to provide analytical reports
Services and field of activity:
Communication ways to this department:
Head of Product Satisfaction Promotion Department, Mrs. Madankar, direct contact number: 96621328