Automotive Sales Service Evaluation
Sales services are the first point of direct interaction between customers and vehicle manufacturers/distributors and their dealership network during the vehicle purchasing process, and the way these services are provided can play an important role in shaping the customer experience.
Sales service evaluation is conducted to assess the performance of vehicle manufacturers/distributors and their authorized dealerships in the provision of sales services. This evaluation covers areas such as customer information and responsiveness, the registration and sales process, compliance with applicable requirements and regulations, the conditions and facilities of service locations, and other sales-related processes.
The results of the evaluation provide an overview of the performance of companies and their sales networks and help identify strengths and areas requiring improvement.
These evaluations focus on the quality-of-service delivery, customer information and responsiveness, the registration and sales process, and other stages related to the provision of sales services. The results are used to identify strengths and areas for improvement.
Projects and Services in This Area:
- Evaluation and ranking of sales services provided by vehicle manufacturers/distributors and assessment of the performance of their sales service systems.
- Evaluation and ranking of authorized vehicle sales dealership networks and assessment of how services are provided to customers.
- Evaluation of vehicle sales and registration processes and the extent of compliance with the relevant requirements and regulations.
- Assessment of how customers are informed about sales conditions, circulars, contracts, and other relevant information.
- Evaluation of the manner in which sales personnel at authorized dealerships respond to customers and provide services.
- Evaluation of the facilities and conditions of sales service locations at dealerships.
- Evaluation and assessment of dealership performance throughout the sales process and identification of areas for improvement within the sales network.
- Preparation of periodic and annual reports on the performance and ranking of vehicle manufacturers/distributors and authorized sales dealerships.
According to the Directive on the Conditions and Regulations Governing Sales Services in the Automotive Industry, the performance of the sales service systems of vehicle manufacturers/distributors and their authorized dealership networks is evaluated periodically, and the results of these evaluations are presented in the form of management reports.
Contact Numbers:
021-43904120
021-43904121
021-43904122
021-43904123
021-43904124
021-43904129
021-43904135
