Service Development and Standardization
The Service Development Projects Division of Iran Standard & Quality Inspection Company (ISQI) was established with the aim of standardizing, evaluating, and enhancing the level of service delivery and providing business-related services to various manufacturing and service organizations and companies. Given the broad scope of the concept of services, this division serves a wide range of customers.
- Expert Services for Quality Management Systems
This division implements quality management standards tailored to the needs of each organization, with the aim of standardizing and improving organizational performance and by utilizing skilled and experienced consultants. Organizations can select their field of activity and, with the assistance of our consultants, implement the most appropriate and up-to-date national and international standards. A quality management system standard can be an appropriate and effective solution for an organization seeking to pursue a path of improvement and development.
- Quality means conformance to specifications and requirements (Crosby, 1979)
- Quality means customer satisfaction
- Quality means delighting the customer
- Quality means fitness for use
- Quality means “the customer comes back, but the product does not” (Dr. Deming)
- Quality means product reliability and durability
- Quality means on-time delivery
- Quality means being defect-free
- GMP (Good Manufacturing Practice) Expert Services and Auditing
Iran Standard & Quality Inspection Company (ISQI), holding the relevant approval license from the Food and Drug Administration and utilizing experienced consultants and experts, is active in providing expert services, establishing and implementing, and auditing GMP (Good Manufacturing Practice) systems. The experts of this organization are capable of providing consulting, implementation, establishment, and training services for the aforementioned system across various sectors, including food, pharmaceutical, cosmetic, and other industries.
Producing a safe product suitable for use requires the establishment of certain conditions and infrastructures. In the food, pharmaceutical, and medical equipment industries, these requirements are generally referred to as GMP and GHP. Good Manufacturing Practice (GMP) is part of a quality assurance system that ensures products are consistently and appropriately manufactured and controlled in accordance with quality standards.
- Evaluation and Ranking of Service-Oriented Organizations
Today, almost all advanced economies around the world benefit from the presence and information provided by major ranking or credit-rating institutions that offer various services for service improvement and standardization. Drawing on the successful experience of leading economies around the world, countries that have prioritized economic development alongside transparency, the free flow of information, combating economic corruption, and resource productivity have adopted ranking mechanisms as the most reliable and cost-effective tools for evaluating enterprises. This division provides the following services with the aim of improving and evaluating the level of service delivery within organizations:
- Developing guidelines and service assessment checklists
- Conducting online assessments of services provided by organizations and their subsidiaries
- Ranking service-oriented organizations
- Providing online management dashboards showing the status of service delivery within organizations
- Business Clinic
The Business Clinic of Iran Standard & Quality Inspection Company (ISQI), utilizing professional and experienced consultants and with the aim of identifying existing issues within organizations’ businesses, provides services in the following areas:
- Business Leadership Management
- Commercial Management
- Organizational Innovation and Creativity Management
- Human Resource Management
- Change Management
- Financial and Economic Management
- Emerging Technology Management
- Energy Management
Contact Telephone:
021-43904170
021-43904171
021-43904134
