NPS Index Study (Measuring Customer Willingness to Recommend the Brand or Product)

Measuring the customer’s willingness to recommend the brand, product, or services to others.

Main Focus and Output of This Study:

1- Identifying promoters and critics

2- Comparing brands and products

3- Identifying the factors affecting brand recommendation

· CES Index Study (Measuring the Ease or Difficulty of Customer Interaction with the Product or Services)

Measures the ease or difficulty of the customer’s interaction with the product, service, or process.

Main Focus and Output of This Study:

1- Identifying complex and time-consuming processes

2- Providing suggestions for improving customer experience

3- Examining the ease of receiving services

· CX INDEX Study (Comprehensive Assessment of Customer Experience)

Comprehensive assessment of the customer experience in interaction with the product, brand, and organization’s services.

· BLS Index Study (Measuring the Level of Customer Connection and Affiliation with the Brand)

The level of customer connection, affiliation, and loyalty to the brand.

Companies Receiving This Service:

1- ISACO

2- SAIPA Yadak

3- Irtoya

4- Persia Khodro

5- Renupart

6- Setareh Iran

7- Shatabran Khodro

Contact Number:

02143904162