Handling Customer Complaints Regarding Vehicles and Goods
Introduction to the Complaint Handling Service
The complaint handling service of Iran Standard and Quality Inspection Company (ISQI) addresses complaints from customers who, despite referring to supplier companies and/or after-sales service organizations, have failed to obtain a result and are introduced or referred to this service through relevant authorities such as the Ministry of Industry, Mine and Trade, the General Departments of Industry, Mine and Trade of the provinces, the Consumer and Producer Protection Organization, and others. This service addresses such complaints and takes action regarding technical inspection and examination of the subject of the complaint based on the Consumer Protection Law, the executive bylaw of the aforementioned law, and other applicable laws.
Assigned Missions
- Examination and handling of issues related to vehicles, household appliances, services, and goods provided, in accordance with current rules and regulations
- Tracing quality problems of products and after-sales services based on received complaints
- Inspection and preparation of expert reports on accidents and recurring defects
- Providing appropriate feedback for any preventive and corrective actions aimed at improving the quality level of products and services
- Carrying out all assigned missions from organizations, institutions, and authorities following up on complaints
Services in the Field of Complaint Handling
The complaint handling service of Iran Standard and Quality Inspection Company (ISQI), as the technical trusted entity of the Ministry of Industry, Mine and Trade, with access to official judicial experts and experienced head-office experts, as well as the necessary facilities and equipment in the fields of vehicles, goods, household appliances, and services, after examining the referred complaint, takes action to follow up, provide a technical opinion, and, where possible, resolve and settle the matters subject to the complaint.
Technical Expertise in Specialized Fields Is Performed as Follows:
- Vehicle expertise by official judicial experts for land motor vehicles in the fields of authenticity verification, evaluation, damage assessment, determination of vehicle depreciation, and providing technical opinions regarding quality defects, parts, after-sales services, and traffic accidents
- Goods expertise, including industrial goods, IT, sports equipment, medical equipment, carpets, furniture, and bedding products
- Household appliance expertise, including kitchen appliances, cooling, heating, and audio-visual products
- Gold and jewelry expertise
- Expertise regarding messaging systems, software, and website design
If you intend to learn about how services are provided in cases involving violations of laws, negligence, or failure to perform duties, you can contact us through the following methods.
Contact Number:
02143904151 to 2
Fax: 88020540-021
Email: ICC@ISQI.CO.IR
