In today’s turbulent world – where technological, economic, and environmental changes occur at unprecedented speed – organizations face a new reality: crises are no longer a distant possibility but an inevitable part of the business lifecycle. In such an environment, the concept of organizational resilience – the ability to anticipate, absorb, and recover from crises—has gained exceptional importance. Yet experience shows that many organizations, despite having crisis management plans, are still caught off guard when a crisis occurs. The reason